At Steps and Lines, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make purchases from us.

1. Information We Collect

We collect personal information when you place an order, create an account, or interact with our website. This may include:

• Personal Details: Name, email address, phone number, shipping address, and billing address.

• Payment Information: Payment method details (e.g., K-Net) are processed securely by our payment provider.

• Website Usage: Information about how you use our website, such as your browsing history, IP address, and device information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, including shipping and payment.

• Customer Support: To respond to your inquiries and provide assistance.

• Marketing: To send promotional emails or updates (only if you opt-in to receive them).

• Website Improvement: To analyze website traffic and improve user experience.

3. How We Protect Your Information

We take your privacy seriously and implement various security measures to protect your personal information. All sensitive data (such as payment information) is encrypted and transmitted securely via our payment gateway. We do not store sensitive payment details on our servers.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as necessary to process your order (e.g., sharing your shipping address with our delivery service). We may also share your information if required by law or to protect our legal rights.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files that are stored on your device to help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect your experience on our site.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to certain exceptions (e.g., for legal or business purposes).

• Opt-Out: Unsubscribe from marketing emails at any time by following the unsubscribe link in the email or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Please check this page periodically for updates.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

• Email: [email protected]